FAQ
WARRANRTY
For warranty claims on headlight builds after 60 days or voided warranty claims, we will be happy to fix any issues you have trouble resolving. Labor fees may be incurred to resolve any issues/parts needing to be replaced. Components may be covered by the manufacture warranty depending on the time sent back. After the 60 day warranty, shipping costs both ways will be the responsibility of the customer.
We not liable for product/service costs on installations conducted by other businesses/persons. The customer acknowledges and accepts RETROTEK is not responsible for any costs or refunding the costs if there is a warranty claim that requires the lights to be removed / reinstalled.
RETURN POLICY
We do not offer returns for custom headlight builds and its components. All sales are final upon submission of deposit or full . There are no cancellations of headlight build orders or any product. All products and services we offer are one-off and time matters in respect of this to the fullest
Turn around time
We strive to offer high quality services with a quick turn around that doesn’t sacrifice the quality of our products / services. Turn around periods are typically 2-4 weeks upon receiving headlights / your product. We ship out our builds using UPS to account for our turn around.
For orders placed through the web store checkout, once we receive your order confirmation, your headlights and/or parts, if not stocked, will be ordered on the day of acknowledgement of the notification for your order (1 business day). Once the parts and/or headlights are delivered to the shop (2-4 business days), we will initiate your build and/or package to be prepared for top quality and shipped upon our quality check prior to leaving the shop!
For orders placed through custom email order, once receive your payment / deposit, your headlights and/or parts, if not stocked, will be ordered on the day of acknowledgement of the notification for your order (1- 2 business days). Once the parts and/or headlights are delivered to the shop (2-4 business days), we will initiate your build and/or package to be prepared for top quality and shipped upon our quality check prior to leaving the shop!
TERMS OF SERVICE
All sets are built-to-order according to the customers requests. You can expect your headlights to ship 2-4 weeks after your order is placed. During show season you can expect around 5-6 week build times.